Return & Refund Policy

At Dhundo, we strive to ensure our customers are satisfied with our services. As a digital service provider offering subscription-based access to our search and analytics platform, our refund policies differ from those of physical goods retailers. Please read this policy carefully to understand your rights and our obligations.

14-Day Money-Back Guarantee: We offer a full, no-questions-asked refund for all subscription plans (Monthly and Annual) if you request it within 14 days of your initial purchase.

To exercise your right to cancel and receive a refund, simply contact our support team within the 14-day window. No exceptions or special conditions apply to this guarantee.

After 14 Days: After the initial 14-day period has passed, subscriptions are generally non-refundable for the current billing cycle. You may still cancel your subscription at any time to prevent future renewals, and you will retain access to the service until the end of your current billing period.

One-time purchases, such as "Unblur Tokens" or "Deep Search" packs, are non-refundable once they have been used or partially consumed. If you have purchased a pack in error and have not used any of the credits, please contact support within 48 hours for a refund request.

Dhundo is a search and comparison platform. We do not sell physical products directly. Any physical products found through our search engine are sold by third-party retailers (e.g., Amazon, eBay, Walmart). Returns and refunds for these products are subject to the policies of the respective retailer from whom you made the purchase. Please contact the retailer directly for any issues with physical goods.

To request a refund for a Dhundo subscription or digital purchase, please contact our support team with the following details:

• Your Account Email Address
• Transaction Date and Amount
• Reason for the Refund Request

Contact Email: dhundo.pakistan@gmail.com